Tigerair Australia: Infrequent Flyers Club
By Conner Wolff
Behavioural Objective: Reduce the 59% of Australians who rejected the brand
Engagement Objective: Attract 50,000 customers to new loyalty program
Revenue Objective: Increase airline revenue by 5%
Cost Objective: Make the campaign cost neutral in the first 6 months
Low frequency fliers who want cheaper flights with a more tailored flying experience.
Loyalty program: The Tigerair Infrequent Flyers Club. Don’t fly much? Join the club.
Website: lnfrequentflyers.com.au – allow members priority access to flights deals, tailored to their interests and favorite destinations.
Make flying Tigerair something not to be ashamed of.
Reset customer expectations about what to expect when they did fly with Tigerair.
De-position the big 3 airlines as offering false value.
Types of Media:
(Owned, airlines, loyalty, Tigerair)
Sent from Mail for Windows 10